Telecom

The Telecom industry is currently characterized by significant challenges such as changing customer needs, industry restructuring and consolidation, fierce competition, transformational innovation, and convergence. Availability of increased bandwidth is changing the way in which telecom operators conduct business, as revenue streams for information and data transfer gain greater importance. Increased bandwidth means new and larger applications and service offerings such as picture messaging, video, games, transactional capability and e-billing. Industry players are gearing up to harness the potential of converging technology, networks, devices and content to develop multimedia services and solutions of ever-increasing sophistication.

Furthermore, there is also an increased regulatory and legislative pressure: new legislations, such as the Sarbanes- Oxley Act and the EU 8th Directive, are forcing telecom service providers to increase their level of internal control and to ensure they are operating (and generating revenue) at the highest levels of efficiency.

IT is at the core of telecom operations, particularly in IT-enabled functionality provided for billing and customer care. From quickly yet securely integrating new services from partner providers, to protecting the billing and personal information of their customers, security is a primary consideration of all telecom service providers. Information security threats to the operators and service providers in the telecom industry could adversely affect the firms on account of:

•  Denial or disruption of service to customers
  
  
• Unauthorized monitoring and disclosure of sensitive customer and business information
  
  
• Unauthorized modification of user or network information and network services leading to unreliable services to customers
   
• Revenue loss through fraud and unauthorized services-revenues leakage

• Enhancing and streamlining information risk management capabilities can provide significant business and competitive advantages.

Effective information risk management in a rapidly evolving telecom environment is indeed a challenging task. Telecom carriers and service providers need to take a proactive approach to integrating information security as a core component of their enterprise operations and initiatives, to provide for the stability, availability and resiliency required for successful operations, and to protect their reputation, customers and revenues.

Paladion has the industry-specific experience, knowledge and technology skills to assist you in designing and implementing a world-class security governance structure and security management system in your organization that is appropriate for your individual risk profile, operational structure and enterprise risk management culture, as well as in conformance with the specific information risk management requirements from leading international standards and regulations such as BS 7799/ISO 27001, ITIL, COBIT, CPNI and EU Directives amongst others.